Bellyeoman Surgery

Suggestions

There is a suggestion box situated on the wall at the reception window. We welcome any suggestions you may have that would help to improve our service.

Complaints

The practice operates a complaints procedure as part of the NHS system for dealing with complaints. For further information, there is a notice in the waiting room, or you can speak to the receptionist, who can let you have a complaints leaflet. You can also write directly to the office manager.

Confidentiality

We quite understand that patients need to feel secure in the knowledge that their medical records are strictly confidential and that anything they discuss with their doctor goes no further than the practice. All our staff have had training on the importance of confidentiality.

Data Protection Act

Bellyeoman Surgery is fully computerised and is registered under the Data Protection Act. Medical records are held both on computer and manually. Any health information disclosed to other organisations involved in your care, such as hospital specialists for example, is always treated confidentially. Our use of your personal health information is regulated by the Data Protection Act.

Freedom Of Information – Publication Scheme

The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

The practice supports the NHS policy of zero tolerance with regard to violence, threatening behaviour or abuse to the doctors, staff or others on the practice premises or other locations where treatment may take place. Persons abusing this policy may be reported to the police and removed from the practice list.

Do You Look After Someone?

If you provide help and support to a partner, child, relative, friend, or neighbour, who because of the age, physical or mental illness, addiction or disability, could not manage without your help - then you are a carer.

We are working in a partnership with Fife Carers Centre to identify carers and to help them get the support and information that they need and deserve.

Please ask at reception for more details.