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Suggestions
There
is a suggestion box situated on the wall at the reception window. We welcome any
suggestions you may have that would help to improve our service.
Complaints
The practice operates a complaints procedure as part of the NHS system for dealing
with complaints. For further information, there is a notice in the waiting room,
or you can speak to the receptionist, who can let you have a complaints leaflet. You can also
write directly to the office manager.
Confidentiality
We quite understand that patients need to feel secure in the knowledge that their
medical records are strictly confidential and that anything they discuss with
their doctor goes no further than the practice. All our staff have had training
on the importance of confidentiality.
Data Protection Act
Bellyeoman Surgery is fully computerised and is registered under the Data Protection Act. Medical records are
held both on computer and manually. Any health information disclosed to other organisations involved in your care, such as hospital specialists for example, is always treated confidentially. Our use of your personal health information is regulated by the Data Protection Act.
Freedom Of Information – Publication Scheme
The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication
Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.
Zero Tolerance
The practice supports the NHS policy of zero
tolerance with regard to violence, threatening behaviour or abuse to the doctors,
staff or others on the practice premises or other locations where treatment may
take place. Persons abusing this policy may be reported to the police and removed
from the practice list.
Do You Look After Someone?
If you provide help and support to a partner, child, relative, friend, or neighbour, who because of the age, physical or mental illness, addiction or disability,
could not manage without your help - then you are a carer.
We are working in a partnership with Fife Carers Centre to identify carers and to help them get the support and information that they need and deserve.
Please ask at reception for more details.
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